Retail & E-Commerce Summit Asia
Trendspotting innovation for business growth
July 28, 2022 • Thursday 08:00 – 17:00 PHT · City of Dreams Manila, Philippines
In the past, retail and e-commerce were pitted in competition. Their mediums varied, and their customers were from different generations. Nowadays, because of the pandemic and the sudden shift in the world, retail & e-commerce now co-exist more than ever.
In the Philippines, e-commerce revenue currently contributes 3.4 percent or equivalent to USD 12 billion to its GDP and with the government’s intention to increase e-commerce contribution to 5.5 percent, it is likely considered as a key engine for growth. The retail sector alone is expected to start its recovery this year and as more online businesses are registered, the market is expected to skyrocket opportunities in the coming years. During the time when health safety concerns were alarming, the uptake of e-money contributed to the significant growth of e-wallets and digital payments as Filipinos opt to complete purchases through online and cashless transactions. In spite of this, there lies the issues and concerns when it comes to payment security. While effects on the brick-and-mortar businesses continuously cope up, especially the retail industry, experts say albeit the market is shifting online there is a significant presence offline prompting businesses to strategize on how to weave in offline & online services into customers’ purchase experience. Brands’ visibility across different channels increases purchase rate and as consumers today draw nearer to the convenience of online purchasing, brands understand more their customer’s behavior. In a report, “the number of web stores in the country is expected to increase by 56%” due to the proliferation of D2C companies who aim to take control of customer’s journey. This, therefore, propels personalization – a crucial element in creating a strategy relevant to customer personas. As to the growing retail and e-commerce market in the Philippines, the logistics and warehousing industry is expected to see a demand from 2021-2022 with fulfillment centers as a contributory factor along with the emergence of micro-warehouses. Consumers like to know where their purchases are in the middle of delivery fulfillment, and so businesses are prompted to provide real time information through technology to bridge the gap in the supply chain.
The market continues to be dynamic and many brands look for alternatives in reaching their customers – where are they most of the time? Social platforms. Can we say that the future of retail could be in the hands of e-commerce?
As we move past two years with the pandemic, brands are eager to create a more seamless, personalized consumers’ overall experience, be it offline or online. Produced by Rockbird Media, the Retail & E-commerce Summit Asia 2022 – Philippines Edition – is set to gather leaders of respectable brands across sectors to convene in high-level sessions about the most pressing and most in demand topics in Retail & E-commerce today curated accordingly for you.
Points of Discussion
- How the uptake of e-money is contributing to the growth of e-wallets and digital payments and the potential opportunities lying there
- How brick and mortar businesses can weave in offline and online services into the customers’ journey
- Brand visibility across channels
- Understanding the customer behaviour for a personalized customer journey
- Emergence of warehouse solutions like micro warehouses and improvement of delivery fulfillment
2022 speakers | Philippines
Rosemarie B. Ong
SEVP - Chief Operating Officer, Wilcon Depot, Inc. PRA President
Manuel 'Bam' Mejia
Chief Commercial Officer & Co-Founder, SariSuki
VP - Corporate Strategy, SM Supermalls
Co-founder & Chairman, Mercato Centrale Philippines, Inc
General Manager, Family Mart Philippines
Head of Marketing Communications,
E-commerce and Retail, Canon Marketing (Philippines) Inc
Vice President, Communication, The Parent Inc.
SEA eCommerce Marketing Lead & Country Marketing Manager, Levi Strauss Philippines, Inc.
Chief Marketing Officer, Maya
Regional Distributed Cloud Specialist - ASEAN, Westcon Solutions Philippines Inc. /F5
Atty. Paul Santos
President, Picture City International Inc.
President, WEnergy Power Pilipinas
Shawntel Nicole Nieto
President, Sustainability PH
Head of CX, Retail, UnionBank of the Philippines
Head of E-commerce and Emerging Channels, Coca-Cola Beverages Philippines
CEO, i4 Asia Inc.
aGENDA AT A gLANCE
F5 Distributed Cloud Service (XCS) is SaaS-based security, networking, and application management services that enable customers to deploy, secure, and operate their applications in a cloud-native environment wherever needed–data center, multi-cloud, or the network or enterprise edge.
XCS breaks away from a siloed management approach of Cloud Network and Security infrastructure and bring them together into a centralized, unified console for better management of Network, Security, and Application Delivery across any infrastructure from on-prem datacenter to edge environments.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Freshworks counts 40,000+ paying customers in its customer-for-life community around the world. Freshworks has received numerous accolades from analysts and media including the Forbes’ Cloud 100 list, Economic Times Startup of the Year and in 2019, LinkedIn Top 25 Companies to work for in India. Freshworks is also featured on four Gartner Magic Quadrants.
i4 Asia Inc. is a web design and development , tech support and digital marketing agency in the Philippines. Worked with over 1000 projects of all scales from the Philippines and abroad. So far our service has reached, United States, London, Hong Kong and Singapore. i4 Asia Inc. is also awarded as the best web design and development solutions company in the Philippines.
Founded in 2012, Capillary Technologies is a B2B SaaS platform for customer loyalty and engagement that offers end-to-end loyalty programs, a comprehensive view of consumers and unified, cross-channel strategies. The platform delivers a real-time omnichannel, personalized, and consistent experience for customers. With 100+ loyalty programs across the US, South East Asia, India, and Middle East, Capillary works with 250+ brands including Asics, Puma, Petron, Domino’s Pizza, Tata, Shell, Fossil, Sephora, Jotun and many more from verticals such as conglomerates, oil and gas, consumer processed goods, manufacturing, apparel, supermarkets and QSR.
At Etaily, we are re-imagining retail every day. We developed a home for lifestyle brands in beauty, fashion, consumer electronics, and home categories and reach millions of consumers every day. Etaily provides powerful end-to-end, data-driven, and tailored services that solve years of frustration among leading retail brands in bringing their businesses to the 21st century. Our indigenous eCommerce solutions provide a robust digital presence via marketplaces, webshop, apps, and customizable integrations. Data & Analytics, Graphics, Digital Marketing, and Customer Service are always part of our spiel.
A subsidiary of Ayala Land, Alveo offers a vibrant portfolio of groundbreaking real estate developments that provides upscale living and working spaces within various thriving and emerging growth centers around the country. Armed with sharper foresight, unparalleled excellence, total commitment, and an inherent passion and drive for innovation, the company is committed to providing thoughtfully-designed and master planned living environments for the unique needs of its discerning market.
E-Genesis Marketing Management Inc. is a young, progressive, and ambitious company. Housed in a 700sq. meters office in Pasay City,Metro Manila, Philippines, E-G employs more than 43 in-house Filipino live streaming experts utilizing different social media platforms like Shopee, Lazada, Facebook, TikTok, etc. focused on enriching E-G’s presence on e-commerce social media advertisements and marketing-based live streams.
Established in 2006 AsiaPay Philippines (AsiaPay Payment Technology Corp.)is a wholly owned subsidiary of AsiaPay Limited – leading payment service provider in Asia.
PesoPay, a digital payment platform developed by AsiaPay, offers a comprehensive range of cost-effective digital payment services and solutions that is multi-lingual, multi-currency, multi-channel, multi card and multi-acquirer for international markets.
Cover Genius is the insurtech for embedded insurance that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Booking.com and Agoda, Intuit, Skyscanner, Ola, Ryanair and Descartes ShipRush. We’re also available at Amazon, Flipkart, eBay, Wayfair and Shopee. Cover Genius’ vision is to protect all the customers of the world’s largest online companies through XCover, an award-winning global distribution platform for any line of insurance or warranty, with an API for instant claims payments that holds an industry-leading NPS of +65‡. Cover Genius and partners co-create solutions that embed protection that’s licensed or authorized in over 60 countries & all 50 US States.
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