Retail & E-Commerce Summit Asia

Trendspotting innovation for business growth

July 28, 2022 • Thursday 08:00 – 17:00 PHT · City of Dreams Manila, Philippines

Overview

In the past, retail and e-commerce were pitted in competition. Their mediums varied, and their customers were from different generations. Nowadays, because of the pandemic and the sudden shift in the world, retail & e-commerce now co-exist more than ever.

In the Philippines, e-commerce revenue currently contributes 3.4 percent or equivalent to USD 12 billion to its GDP and with the government’s intention to increase e-commerce  contribution to 5.5 percent, it is likely considered as a key engine for growth. The retail sector alone is expected to start its recovery this year and as more online businesses are registered, the market is expected to skyrocket opportunities in the coming years. During the time when health safety concerns were alarming, the uptake of e-money contributed to the significant growth of e-wallets and digital payments as Filipinos opt to complete purchases through online and cashless transactions. In spite of this, there lies the issues and concerns when it comes to payment security. While effects on the brick-and-mortar businesses continuously cope up, especially the retail industry, experts say albeit the market is shifting online there is a significant presence offline prompting businesses to strategize on how to weave in offline & online services into customers’ purchase experience. Brands’ visibility across different channels increases purchase rate and as consumers today draw nearer to the convenience of online purchasing, brands understand more their customer’s behavior. In a report, “the number of web stores in the country is expected to increase by 56%” due to the proliferation of D2C companies who aim to take control of customer’s journey. This, therefore, propels personalization –  a crucial element in creating a strategy relevant to customer personas. As to the growing retail and e-commerce market in the Philippines, the logistics and warehousing industry is expected to see a demand from 2021-2022 with fulfillment centers as a contributory factor along with the emergence of micro-warehouses. Consumers like to know where their purchases are in the middle of delivery fulfillment, and so businesses are prompted to provide real time information through technology to bridge the gap in the supply chain.

The market continues to be dynamic and many brands look for alternatives in reaching their customers – where are they most of the time? Social platforms. Can we say that the future of retail could be in the hands of e-commerce? 

As we move past two years with the pandemic, brands are eager to create a more seamless, personalized consumers’ overall experience, be it offline or online. Produced by Rockbird Media, the Retail & E-commerce Summit Asia 2022 – Philippines Edition – is set to gather leaders of respectable brands across sectors to convene in high-level sessions about the most pressing and most in demand topics in Retail & E-commerce today curated accordingly for you.

Points of Discussion

  • How the uptake of e-money is contributing to the growth of e-wallets and digital payments and the potential opportunities lying there
  • How brick and mortar businesses can weave in offline and online services into the customers’ journey
  • Brand visibility across channels
  • Understanding the customer behaviour for a personalized customer journey
  • Emergence of warehouse solutions like micro warehouses and improvement of delivery fulfillment

Coming soon

DAYS
HRS
MIN
SEC

2022 speakers | Philippines

Rosemarie

Rosemarie B. Ong

SEVP - Chief Operating Officer, Wilcon Depot, Inc. PRA President

Manuel 'Bam' Mejia

Chief Commercial Officer & Co-Founder, SariSuki

Gino Borromeo

VP - Corporate Strategy, SM Supermalls

rj ladesma

RJ Ledesma

Co-founder & Chairman, Mercato Centrale Philippines, Inc

Celina Matias

General Manager, Family Mart Philippines

arnel

Arnel Gamboa

VP of Logistics, ACE Hardware

Carla Perlas

Vice President, Communication, The Parent Inc.

Kat Costas

SEA eCommerce Marketing Lead & Country Marketing Manager, Levi Strauss Philippines, Inc.

Anvey Factora

Head of Marketing Communications, E-commerce and Retail, Canon Marketing (Philippines) Inc

aGENDA AT A gLANCE

Testimonials

Gold Sponsor

F5 Distributed Cloud Service (XCS) is SaaS-based security, networking, and application management services that enable customers to deploy, secure, and operate their applications in a cloud-native environment wherever needed–data center, multi-cloud, or the network or enterprise edge.

XCS breaks away from a siloed management approach of Cloud Network and Security infrastructure and bring them together into a centralized, unified console for better management of Network, Security, and Application Delivery across any infrastructure from on-prem datacenter to edge environments.

Silver Sponsor

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Freshworks counts 40,000+ paying customers in its customer-for-life community around the world. Freshworks has received numerous accolades from analysts and media including the Forbes’ Cloud 100 list, Economic Times Startup of the Year and in 2019, LinkedIn Top 25 Companies to work for in India. Freshworks is also featured on four Gartner Magic Quadrants.

i4 Asia Inc. is a web design and development , tech support and digital marketing agency in the Philippines. Worked with over 1000 projects of all scales from the Philippines and abroad. So far our service has reached, United States, London, Hong Kong and Singapore. i4 Asia Inc. is also awarded as the best web design and development solutions company in the Philippines.

Bronze Sponsor

Founded in 2012, Capillary Technologies is a B2B SaaS platform for customer loyalty and engagement that offers end-to-end loyalty programs, a comprehensive view of consumers and unified, cross-channel strategies. The platform delivers a real-time omnichannel, personalized, and consistent experience for customers. With 100+ loyalty programs across the US, South East Asia, India, and Middle East, Capillary works with 250+ brands including Asics, Puma, Petron, Domino’s Pizza, Tata, Shell, Fossil, Sephora, Jotun and many more from verticals such as conglomerates, oil and gas, consumer processed goods, manufacturing, apparel, supermarkets and QSR.

VENDOR SUPPORTER

Cover Genius is the insurtech for embedded insurance that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Booking.com and Agoda, Intuit, Skyscanner, Ola, Ryanair and Descartes ShipRush. We’re also available at Amazon, Flipkart, eBay, Wayfair and Shopee. Cover Genius’ vision is to protect all the customers of the world’s largest online companies through XCover, an award-winning global distribution platform for any line of insurance or warranty, with an API for instant claims payments that holds an industry-leading NPS of +65‡. Cover Genius and partners co-create solutions that embed protection that’s licensed or authorized in over 60 countries & all 50 US States.

Media Partners