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Retail Revolution: The Phygital Shopping Experience

March 6-7, 2024 | 8:00 AM – 17:00 PM | Berjaya Times Square

about the

The global retail and e-commerce industry is at a critical point, requiring digital transformation for continuity. Southeast Asia (SEA) is experiencing rapid growth due to increased mobile phone usage and digital payment adoption. However, challenges remain, necessitating a multi-faceted approach: optimizing marketing, improving customer engagement, modernizing data management, and staying updated on market trends.

Join us as we aim to enhance digital capabilities in retail and e-commerce, fostering innovation with C-level executives and industry experts, this coming March 6-7 at Kuala Lumpur Sentral.

Event Starts


Dione Song


Low Ngai Yuen

Group Chief Merchandise and Marketing Officer

Anil Konidena

CEO | Head of South East Asia President Director – Indonesia and Malaysia

Alan Cheah

Country General Manager

Rachel Tan

Founder & CEO

Ben Moreau

VP – South East Asia

Andy Komandur

Regional Sales Manager, SEA

Jonathan Lee

Account Executive

Sega Cheng

Co-Founder & CEO

Jezreel Teng

Enterprise Account Executive

Percy Hung


K Lai

VP Partnerships

Stephanie Caunter

Head of Customer Strategy and Marketing

Andrew Lim

Co-Founder 360&5, Shopify Plus Partner

Harry Malik

Senior Product Manager

Kathy Tan


Clement Ng
Regional Sales Lead
Orkan Akcan

Executive Vice President of International Growth & Shareholder

William On

Co-Founder & Joint CEO

YBrs. Mr Mansor Shah Wahid

Deputy Chief Executive Officer Exporters Development

interested to

At Shopify Plus, we have partnered with more than 10,000+ merchants across 175 countries since 2014 to provide bespoke, cutting-edge solutions, ensuring agility and robust functionality amidst change, to facilitate rapid global growth, while delivering exceptional customer experiences across the customer journey.
We tailor merchant’s commerce experiences for different languages, currencies, seasonal trends, across marketplaces, wholesale channels and social media platforms. Our purpose is to push the boundaries of what is considered ‘possible’ in ecommerce, to provide high-growth merchants a solution that is seamlessly integrated and easily customisable to needs, without large investments of time, money, or resources.

Grab For Business is the pioneer B2B business at Grab, serving thousands of companies of all sizes across Southeast Asia with B2B platform solutions that help to transparently, seamlessly and efficiently manage, budget, control and report on corporate usage and employee engagement of Grab’s marketplace services. It also provides brands and marketers with digital gifting solutions for loyalty and reward programmes. For more information, visit Grab For Business.

Lexer is plug and play data science for customer centric retailers. We fuel the insights that drive revenue generating customer experiences. The Lexer Customer Data & Experience Platform (CDXP), built for retail, serves as your all-in-one hub for insight-driven marketing, sales, and customer service. With an enriched single customer view, maintained in real-time and accessible across all platforms, you can genuinely understand and engage customers to drive profitable growth. Lexer is the CDXP of choice for more than 150 leading brands including SingTel, WhatIF Foods, K Jewellery, TGV Cinemas, Martha Stewart, Supergoop!, Cotton On, Billabong, Rip Curl, and True Religion.

CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com

Dotdigital is a leader in customer engagement technology and is the platform of choice for businesses seeking to engage customers across all touchpoints. The platform empowers 4,000+ brands across 150 countries to acquire, convert, and retain customers. Users can connect customer data, surface powerful insights, and automate intelligent messages across email, SMS, social, web chat, push notifications, social and more. Dotdigital is a global company with APAC offices in Singapore, Sydney, and Melbourne with more than 350 employees, serving companies of all sizes and in all verticals for more than 20 years. Dotdigital’s B2C and B2B enterprise and SME clients include Converse, Swanndri, Jurlique, Singapore Post, Sennheiser, Coach, Kipling Asia, and Nespresso. Pre-built and custom-built integrations including Adobe Commerce (Magento), Shopify Plus, BigCommerce, Salesforce and Microsoft Dynamics, allow Dotdigital to share data seamlessly with clients’ CRM, ecommerce and third-party applications – improving the understanding of their customers’ behaviour to develop even more relevant and rich relationships. Dotdigital is Magento’s first and only Premier Technology Partner for marketing automation. Dotdigital is a BigCommerce Elite Partner and has also been chosen to be part of the Shopify Plus Certified App Program, aimed at connecting merchants with best-in-class apps.

iKala is a leading AI transformation solutions provider, with a mission to “enable AI competencies” of enterprises by providing AI-driven cloud management and MarTech solutions, to optimize their operational efficiency and increase customer engagement. iKala’s solutions and SaaS products are available in 7 countries, enabling over 1,000 enterprises and top-tier brands, including Fortune 500 companies, to transform their business.

Choco Up is a global technology and financial services platform that offers revenue-based financing and growth solutions for e-commerce brands. With data analytics and machine learning at its core, Choco Up employs vast integrations to automate fund deployment, providing fast-growing companies with zero-equity funding in a quick and seamless manner. Choco Up has offices in Singapore and Hong Kong and serves e-commerce businesses worldwide, providing smart-growth analytics and global payment solutions to fuel their growth.


Insider—A single platform for building individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine, and build individualized customer experiences. Marketers use Insider’s platform to deliver consistent and engaging experiences across Web, App, Web Push, Email, SMS, WhatsApp Commerce, and more.

Having recently unlocked unicorn status, Insider was also congratulated by NASDAQ for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Insider was named a leader in the Gartner Magic Quadrant for Personalization Engines 2023, The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been named the #6 Best Software Company in the world, according to G2’s Winter’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.


8×8 is transforming the future of business communications as a leading global Software-as-a-Service provider. Through Communications Platform as a Service (CPaaS), we provide a cloud-based infrastructure and platform tc integrate real-time communications capabilities such as SMS, chat apps voice, and video calls directly into applications, websites and workflows, using APIs. Partnering with 8×8, organisations around the world have successfully erased the boundary between siloed solutions to unify cross-channel customer communications and optimise customer experience, such as Coda Payments and Tonik Bank in the APAC region, and Proximie and Platform Housing Group in the UK.

Shippit’s multi-carrier allocation technology brings retailers, carriers, and customers together to power the retail industry forward. As the industry’s best-connected shipping software, our expert shipping services take care of your shipping and delivery; order and fulfilment, and post-purchase experiences. Whether it’s domestic or cross border shipping, we have Malaysia’s leading carriers and partners under our belts

Anchanto is a global B2B company that offers a suite of 6 SaaS products for Digital Commerce and logistics businesses. Connected to 200+ systems partners (marketplaces, webstores, last-mile carriers, accounting tools, ERP), Anchanto’s technology is designed to enable the operational growth of Logistics Companies, Brands, Distributors, E-commerce Enablers, and Retailers. Headquartered in Singapore, and with a local presence in 10+ countries across Asia, Europe, and Middle-East, Anchanto serves hundreds of companies such as L’OREAL, Panasonic, Fossil, Amore Pacific, HP, Luxasia, Naelofar, Skechers, and Unilever, to name a few.


For two decades, Jumpstart Commerce has been helping businesses in the Asia Pacific region grow bigger and faster. Jumpstart provides a comprehensive suite of services for Shopify Plus merchants, delivering end-to-end solutions that are tailored to each business’s needs. Our team of experts offers a range of services, including ecommerce strategy, website design and development, and ecommerce marketing automation. We believe that every business deserves the opportunity to grow and thrive, and we are dedicated to providing the support and resources they need to do so.

At Jumpstart Commerce, we understand that the world of ecommerce can be complex and overwhelming, which is why we strive to make it easy for our clients to navigate. We work closely with each client to understand their unique goals and needs, and we develop customized solutions that are tailored to their specific business.

Our team is passionate about helping businesses reach their full potential and we are committed to delivering results that exceed expectations. If you’re ready to take your online presence to the next level, we invite you to contact us to learn more about how we can help you succeed.


Flipkart Commerce Cloud is a global enterprise intelligence solution provider for retailers and e-commerce businesses. Our solutions are built with Flipkart’s extensive knowledge of the e-commerce market, voluminous data from e-commerce events, and scale tested on billions of transactions. Our sophisticated AI/ML models deliver best-in-class customer experience & business impact. Our comprehensive solutions are beyond the basic building blocks for online commerce and solve complex retail needs such as Pricing optimisation, Ads management, Fraud detection, and more critical streams in the growth journey of an e-commerce platform. AI-powered business intelligence is essential, and FCC can bootstrap this journey for you.


CLEARgo is an award-winning full service eCommerce agency established in 2009 with offices in Hong Kong, Singapore and Malaysia.

Our expertise lies in delivering end-to-end solutions for our clients; from eCommerce strategy to UX design, channel / platform implementation and systems integration to digital marketing services that help build Omni-channel brands.

We are official partners of Adobe Magento, Shopify Plus and SHOPLINE. In addition, we have our own proprietary cloud-based enterprise solution, CLEARomni and CHATTERgo. CLEARomni helps retailers seamlessly connect their platforms and channels together to enable a holistic omni-channel solution while CHATTERgo is a transformative AI-first conversational solution aimed at enhancing the shopping experience on your store using GPT-4’s reasoning and tool utilization capabilities.”

past series

(The fees are for the end-user companies only and not applicable for sponsors/vendors)


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-RCBC Philippines

“Rockbird media did a great job in organizing the event, gathering the best speakers and providers, and in making the booth experience/gamification fun for the participants.”

– RCBC Philippines

“Generally satisfied with how the event was handled. I appreciated that all sessions started and ended on time.”


“The event was well-planned, and implementation was great. As a participant, I am happy with how the event went, from the registration, up to the last day of the event. Kudos on rockbird media for staging a successful Retail & E-commerce Summit. Hoping to be able to join your future events again.”

– Goldilocks Bakeshop Inc.

“Well organized. I loved how the organizers treated the participants like we’ve known them for some time now and that they know each of us.”

– Babymama, Inc.

“The event organizers have exceeded my expectations, from the set up, to the quality of the speakers, time duration and food.”

– Levi Strauss Philippines

“I’ve been attending other events before but this is the first time I encountered Rockbird Media. So far so good with the event. I feel there’s a fresh and modern approach you are providing.”

– Authentic Caps Distribution, Inc. / New Era Cap Philippines

“Such an incredible event organized by a great organizer. It was fun and knowledgeable. Very time specific, did not waste any of our time.”

– Rare Global Food Corporation


This event is HRDC Claimable. Therefore, registered employers under Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) can apply training grant through the e-TRIS system by selecting ‘Non-Registered Training Provider Details-Oversea’ under the Skim Bantuan Latihan (SBL) only. The approval of the training grant is subject to the conditions set by PSMB.