Retail & E-Commerce Summit Asia

Channeling the core potential of business growth

MARCH 16, 2023 • 8:00- 17:00 (MYT) • ALOFT KUALA LUMPUR SENTRAL, MALAYSIA

“Make a contribution, research the market, and seize opportunities.”
#RESA

Coming soon

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Overview

Similar to other ASEAN countries, the Malaysian population also has its own number of online shoppers and internet users. As we move onto the post pandemic, many industries still owe it to the outbreak that happened 2 years ago. The effects of confining people at home resulted in the increase of online shoppers and have made the e-commerce and logistics transformational for the country.

The sudden growth of online purchase paved the way for the faster growth of e-commerce in Malaysia. While many say that the country’s digital adoption rate is slow, many disagree and instead claim that it is in the sector of digital payments where adoption rates are slow in spite of the many options when going cashless. And though the internet penetration rate in the country is high, the online presence amongst brands in Malaysia is one of the major challenges.

With Malaysia’s abrupt increase in internet traffic and penetration, stringing it with the age demographic that further drives the stability of e-commerce in the country it is safe to say that the goal of having the country as SEA’s e-commerce hub is very likely. But before this is achieved, what are the other elements interconnected to this goal that needs to be further developed? How else can we strengthen the businesses, especially the SMEs?

Post purchase experience, warehousing, omnichannel retailing, e-grocery, last mile delivery, and many more will be covered in this edition of Rockbird Media’s Retail & E-commerce Summit Asia – the 3rd production across SEA, we are bringing together top retailers to further help the industry reach its optimum potential in the coming years.

What's In It For You?

  • Expose you with advanced business methods by adopting modernization to grow and connect in various, competitive industries
  • Collaborate with the phenomenal industry pioneers
  • Learn more about the business climate and access to the products and services that will benefit your business growth
  • Build long-lasting partnerships and long-term opportunities

Who Should Attend?

Omnichannel

Customer Engagement

Customer Experience

Customer Loyalty

Growth & Marketing

Delivery Fulfillment

Direct-to-Consumer

Industries and Sectors

Retail

F&B

Consumer Goods

Beauty Retail

Fashion & Apparel

Home Living

Sporting Goods

Manufacturing / Wholesale

Electronics & Appliances

Hard Goods

2023 Speakers

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Jessica Jane Tan

Director of Digital Marketing & Content, Hilton (Malaysia, Philippines, Sri Lanka)

Mugilan Chitambram

Regional Digital Marketing Manager, Valiram

Datuk Fadzli Abdul Wahit

Senior Vice President / Head of Division Digital Industry Development, Malaysia Digital Economy Corporation (MDEC)

Stephanie Caunter

Director, Customer Strategy & Marketing, AIA Malaysia

George Danifeld

Chief Marketing Officer
Trapo

Vykintas Mineikis

Senior Operations Director Fulfillment
ZALORA Malaysia

Afnan Zafar

Head - Digital, Customer Experience and Transformation
ex Renault Malaysia

Roger Lau

Head of Regional e-Commerce (South East Asia)
Uhrenholt

Malcolm Pruys

Retail Country Manager
IKEA Malaysia

2022 Past Speakers

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Roy Nicholas Mandey

Chairman, Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Shawntel Nicole Nieto

President, Sustainability PH

Rj Ledesma

Co-founder & Chairman, Mercato Centrale Philippines Inc.

Rosemarie Ong

SEVP - COO, Wilcon Depot

Carla Perlas

VP, Communications, The Parent Inc.

Gino Borromeo

VP - Corporate Strategy, SM Supermalls

Kat Costas

SEA eCommerce Marketing Lead & Country Marketing Manager, Levi Strauss Philippines, Inc.

Anvey Factora

Head of Marketing Communications, E-commerce and Retail, Canon Marketing (Philippines) Inc

Tracy Lim

Head, CX for Retail, UnionBank of the Philippines

Pepe Torres

Chief Marketing Officer, Maya

Daniel Hagmeijer

Chief Marketing Officer, The Body Shop Indonesia

Bianca Belnadia Lie

Ex Managing Director, Love Bonito, Indonesia

Rajesh Grover

Group VP - Digital & Omnichannel, Kanmo Group

Boni Andika

Head of Marketing, airasia Super App

Maria Roesli

Commercial Strategist, Kalbe Nutritionals

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Agenda at a Glance

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2023 Sponsors

Platinum Sponsor

At Shopify Plus, we have partnered with more than 10,000+ merchants across 175 countries since 2014 to provide bespoke, cutting-edge solutions, ensuring agility and robust functionality amidst change, to facilitate rapid global growth, while delivering exceptional customer experiences across the customer journey.

We tailor merchant’s commerce experiences for different languages, currencies, seasonal trends, across marketplaces, wholesale channels and social media platforms. Our purpose is to push the boundaries of what is considered ‘possible’ in ecommerce, to provide high-growth merchants a solution that is seamlessly integrated and easily customisable to needs, without large investments of time, money, or resources.

Gold Sponsor

CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit clevertap.com

Silver Sponsor

Lexer is plug and play data science for customer centric retailers. We fuel the insights that drive revenue generating customer experiences. The Lexer Customer Data & Experience Platform (CDXP), built for retail, serves as your all-in-one hub for insight-driven marketing, sales, and customer service. With an enriched single customer view, maintained in real-time and accessible across all platforms, you can genuinely understand and engage customers to drive profitable growth. Lexer is the CDXP of choice for more than 150 leading brands including SingTel, WhatIF Foods, K Jewellery, TGV Cinemas, Martha Stewart, Supergoop!, Cotton On, Billabong, Rip Curl, and True Religion.

Silver Sponsor

F5 (NASDAQ: FFIV) is a multi-cloud application security and delivery company that enables our customers—which include the world’s largest enterprises, financial institutions, service providers, and governments—to bring extraordinary digital experiences to life.

VSTECS Berhad is Malaysia’s leading Information & Communications Technology (“ICT”) distributor.
As a value-added distributor, we provide a wide range of enterprise solutions such as Network Infrastructure, Unified Communications, Software Integration, Business Analytics, Backup and Recovery, Mobility Access, Cloud Computing, Business Continuity, Virtualization, Document Management, Data Warehouse, Printing Solution and Security to our IT resellers and System Integrators.

We partner with F5 to provide the solutions and offerings that meets customers’ needs.

Silver Sponsor

Bronze Sponsor

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

Media Partners

2022 Past Sponsors

Interested to Become Sponsor?

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Testimonials

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Event Venue

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News & Insights

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Customer retention and satisfaction is the key to long-term growth and sustainability. According to Neil Patel, customer retention is seven

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The 2022 events’ triumph resulted in more for 2023! Confining people at home increased online shoppers and has made e-commerce

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OFFICIAL ASSOCIATION PARTNER

Asosiasi Pengusaha Ritel Indonesia (APRINDO)

INDONESIAN RETAIL MERCHANTS ASSOCIATION (APRINDO) is an association of entrepreneurs engaged in retail in Indonesia with official/legal permits, and functions as a protector for its members. APRINDO was founded in Jakarta on November 11, 1994 with the vision of gathering or providing a platform for retail companies in Indonesia to fight together and work together in the face of trade globalization. APRINDO is a member of The Federation of Asia-Pacific Retailers Associations (FAPRA) and has representatives in 32 provinces, namely 32 DPD & 97 DPC with a total of 45,000 outlets throughout Indonesia.

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Supporting Brands