Retail & E-Commerce Summit Asia

Channeling the core potential of business growth


“Make a contribution, research the market, and seize opportunities.”

Coming soon



Similar to other ASEAN countries, the Malaysian population also has its own number of online shoppers and internet users. As we move onto the post pandemic, many industries still owe it to the outbreak that happened 2 years ago. The effects of confining people at home resulted in the increase of online shoppers and have made the e-commerce and logistics transformational for the country.

The sudden growth of online purchase paved the way for the faster growth of e-commerce in Malaysia. While many say that the country’s digital adoption rate is slow, many disagree and instead claim that it is in the sector of digital payments where adoption rates are slow in spite of the many options when going cashless. And though the internet penetration rate in the country is high, the online presence amongst brands in Malaysia is one of the major challenges.

With Malaysia’s abrupt increase in internet traffic and penetration, stringing it with the age demographic that further drives the stability of e-commerce in the country it is safe to say that the goal of having the country as SEA’s e-commerce hub is very likely. But before this is achieved, what are the other elements interconnected to this goal that needs to be further developed? How else can we strengthen the businesses, especially the SMEs?

Post purchase experience, warehousing, omnichannel retailing, e-grocery, last mile delivery, and many more will be covered in this edition of Rockbird Media’s Retail & E-commerce Summit Asia – the 3rd production across SEA, we are bringing together top retailers to further help the industry reach its optimum potential in the coming years.

What's in it For You?

  • Expose you with advanced business methods by adopting modernization to grow and connect in various, competitive industries.
  • Collaborate with the phenomenal industry pioneers.
  • Learn more about the business climate and access to the products and services that will benefit your business growth.
  • Build long-lasting partnerships and long-term opportunities.

Who Should Attend?


Customer Engagement

Customer Experience

Customer Loyalty

Growth & Marketing

Delivery Fulfillment


Industries and Sectors



Consumer Goods

Beauty Retail

Fashion & Apparel

Home Living

Sporting Goods

Manufacturing / Wholesale

Electronics & Appliances

Hard Goods

2023 Speakers

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Mugilan Chitambram

Regional Digital Marketing Manager
ex-Valiram Group

Datuk Fadzli Abdul Wahit

Senior Vice President / Head of Division Digital Industry Development, Malaysia Digital Economy Corporation (MDEC)

Stephanie Caunter

Director, Customer Strategy & Marketing, AIA Malaysia

George Danifeld

Chief Marketing Officer

Vykintas Mineikis

Senior Operations Director Fulfillment
ZALORA Malaysia

Afnan Zafar

Head - Digital, Customer Experience and Transformation
ex Renault Malaysia

Roger Lau

Head of Regional e-Commerce (South East Asia)

Malcolm Pruys

Country Retail Director
IKEA Malaysia

Ron Ho

Senior Manager, Solutions Engineering

Jacelyn Soh

Senior Regional Key Account Manager

Frances Li

Senior Merchant Success Manager
Shopify Plus

Felix Chen

Senior Agency Partner Manager, SEA
Shopify Plus

Calina Ow

Senior Agency Partner Manager, SEA
Shopify Plus

Alex Knight


Kay Chow

Managing Director

David Lau

Head of eCommerce
SK Jewellery

Abigail Anthony

Account Executive

Callistus Lim

Manager Solutions Engineer

Kuna Nadarajan

General Manager
Rogue Asia

Badrillah Jeevan

Brand Manager
Eight Ounce Coffee

William On

Co-Founder and CEO

Vishal Desai

Chief Revenue Officer

Hafidah Samat

Senior Asisstant Vice President
Executive Editor
Astro Awani

2022 Past Speakers

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Roy Nicholas Mandey

Chairman, Asosiasi Pengusaha Ritel Indonesia (APRINDO)

Shawntel Nicole Nieto

President, Sustainability PH

Rj Ledesma

Co-founder & Chairman, Mercato Centrale Philippines Inc.

Rosemarie Ong

SEVP - COO, Wilcon Depot

Carla Perlas

VP, Communications, The Parent Inc.

Gino Borromeo

VP - Corporate Strategy, SM Supermalls

Kat Costas

SEA eCommerce Marketing Lead & Country Marketing Manager, Levi Strauss Philippines, Inc.

Anvey Factora

Head of Marketing Communications, E-commerce and Retail, Canon Marketing (Philippines) Inc

Tracy Lim

Head, CX for Retail, UnionBank of the Philippines

Pepe Torres

Chief Marketing Officer, Maya

Daniel Hagmeijer

Chief Marketing Officer, The Body Shop Indonesia

Bianca Belnadia Lie

Ex Managing Director, Love Bonito, Indonesia

Rajesh Grover

Group VP - Digital & Omnichannel, Kanmo Group

Boni Andika

Head of Marketing, airasia Super App

Maria Roesli

Commercial Strategist, Kalbe Nutritionals

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Agenda at a Glance

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2023 Sponsors

Platinum Sponsor

At Shopify Plus, we have partnered with more than 10,000+ merchants across 175 countries since 2014 to provide bespoke, cutting-edge solutions, ensuring agility and robust functionality amidst change, to facilitate rapid global growth, while delivering exceptional customer experiences across the customer journey.

We tailor merchant’s commerce experiences for different languages, currencies, seasonal trends, across marketplaces, wholesale channels and social media platforms. Our purpose is to push the boundaries of what is considered ‘possible’ in ecommerce, to provide high-growth merchants a solution that is seamlessly integrated and easily customisable to needs, without large investments of time, money, or resources.

Gold Sponsor

CleverTap is the modern, integrated retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. CleverTap drives contextual individualization with the help of a unified and deep data layer, AI/ML-powered insights, and automation enabling brands to offer hyper-personalized and delightful experiences to their customers. 1,200+ customers in 60+ countries and 10,000+ apps, including Gojek, ShopX, Canon, Mercedes Benz, Electronic Arts, TED, Jio, Premier League, TD Bank, Carousell, Papa John’s, and Tesco, trust CleverTap to achieve their retention and engagement goals, growing their long-term revenue. Backed by leading venture capital firms, including Sequoia, Tiger Global Management, and Accel, the company is headquartered in Mountain View, California, with offices in Mumbai, Singapore, Sofia, São Paulo, Bogota, Amsterdam, Jakarta, and Dubai. For more information, visit

Workshop Sponsor

Shippit’s multi-carrier allocation technology brings retailers, carriers, and customers together to power the retail industry forward. As the industry’s best-connected shipping software, our expert shipping services take care of your shipping and delivery; order and fulfilment, and post-purchase experiences. Whether it’s domestic or cross border shipping, we have Malaysia’s leading carriers and partners under our belts

Silver Sponsor

Lexer is plug and play data science for customer centric retailers. We fuel the insights that drive revenue generating customer experiences. The Lexer Customer Data & Experience Platform (CDXP), built for retail, serves as your all-in-one hub for insight-driven marketing, sales, and customer service. With an enriched single customer view, maintained in real-time and accessible across all platforms, you can genuinely understand and engage customers to drive profitable growth. Lexer is the CDXP of choice for more than 150 leading brands including SingTel, WhatIF Foods, K Jewellery, TGV Cinemas, Martha Stewart, Supergoop!, Cotton On, Billabong, Rip Curl, and True Religion.

Silver Sponsor

F5 (NASDAQ: FFIV) is a multi-cloud application security and delivery company that enables our customers—which include the world’s largest enterprises, financial institutions, service providers, and governments—to bring extraordinary digital experiences to life.

VSTECS Berhad is Malaysia’s leading Information & Communications Technology (“ICT”) distributor.
As a value-added distributor, we provide a wide range of enterprise solutions such as Network Infrastructure, Unified Communications, Software Integration, Business Analytics, Backup and Recovery, Mobility Access, Cloud Computing, Business Continuity, Virtualization, Document Management, Data Warehouse, Printing Solution and Security to our IT resellers and System Integrators.

We partner with F5 to provide the solutions and offerings that meets customers’ needs.

Silver Sponsor

Grab For Business is the pioneer B2B business at Grab, serving thousands of companies of all sizes across Southeast Asia with B2B platform solutions that help to transparently, seamlessly and efficiently manage, budget, control and report on corporate usage and employee engagement of Grab’s marketplace services. It also providers brands and marketers with digital gifting solutions for loyalty and reward programmes. For more information, visit Grab For Business.

Silver Sponsor

Anchanto is a global B2B SaaS company enabling Brands, Merchants, Online Sellers, 3PLs, Warehousing Players, Postal Associations and Distributors equip themselves with best-in-class eCommerce capabilities. Headquartered in Singapore, we serve customers across 14+ countries. We also have ready integrations with 150+ e-commerce ecosystem players and a massive customer base including players like L’Oréal, HP, Nestle, Fossil, Skechers, DHL eCommerce, Asendia Asia, Bench Retail, Jockey, Telkom Indonesia, Bose, amongst others.

Silver Sponsor

Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (WhatsApp, Facebook Messenger, RCS).

Insider was named Leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Gartner Magic Quadrant for Personalization Engines 2021. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.6/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.

Insider is trusted by over 1,000 global businesses, including Singapore Samsung, GAP, Santander, Vodafone, IKEA, MAC, Virgin, Toyota, Singapore Airlines, Madeira Maderia, Marks & Spencer, BBVA, and Estée Lauder.

Silver Sponsor

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit

Rogue Asia being a platinum partner for Freshworks has provided consulting and implementation services to various customers on Freshservice product. Rogue Asia aims to carve the path for organizations to modernize infrastructure and optimize workflow like never before. This service provides a wide variety of technological capabilities to boost efficiencies, enhance security and allow infinite scalability for future growth.

Bronze Sponsor

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit for more information.

Bronze Sponsor

Vinculum is a SaaS omnichannel software company enabling 

  • Brands to Sell on multiple marketplaces, 
  • Brands and Retailers to go Omni-channel
  • Brands and Retailers to go Direct to consumer ( D to C)
  • Brands to set up marketplaces
  • Brands to scale internationally using an uberized ecosystem network of brand distributors

Our customers include D 2 C brands like Aegte, Love Earth, Aachho, Clovia, Myglamm, Sugar Cosmetics, Shaze, Bewakoof, Sesa.ID etc, traditional brands like P & G, Jockey, Fossil, Bata, Harman Electronics, Titan, Skechers, Body Shop, EigerIndo, marketplaces like Nykaa, Swiggy, Logistics companies like Shadowfax, DHL, Yusen etc. We are backed by Accel Partners and IvyCap Ventures.

Supporting Brands

Media Partners

Interested to Become Sponsor?

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Event Venue

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News & Insights

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This event is HRDC Claimable. Therefore, registered employers under Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) can apply training grant through the e-TRIS system by selecting ‘Non-Registered Training Provider Details-Oversea’ under the Skim Bantuan Latihan (SBL) only. The approval of the training grant is subject to the conditions set by PSMB.